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Turnaround

Orders are generally fulfilled within 2-7 business days of placement. Please allow extra time during peak weekends/holidays.

Domestic shipments usually take 1-10 business days to arrive. International orders usually take between 15-20 business days to arrive but there is no guarantee. Items sent internationally must first clear customs. Depending upon volumes, delays may occur. We cannot intervene in the customs process nor the postal administration of the destination country. We are not responsible for customs delays, carrier delays, import fees or lost items. By placing your order you are accepting the risks associated with any online purchase.

Pre-orders will be shipped when the items are available. There is no definite date to when these items will be available.

Order Tracking

Tracking is included on all orders. We ship via Canada Post.

Regular mail items move through the destination country's regular mail; we are not advised of delivery nor can we inquire about status. Please check with your local postal administration for order updates. Although we try our best, we are not in control of postal services and cannot guarantee delivery of international orders.

Shipping Rates 

The rate charged for the shipping of your order is based on the weight of products ordered and the destination of the product. Customs and duty fees are not included - if fees are charged, they are the responsibility of the buyer. We ship from Canada. 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.